DELIVERIES TO THE UK ONLY
We can only accept orders to be delivered to destinations in the United Kingdom of Great Britain and orders under 2kg to Northern Ireland. Deliveries outside the UK cannot be accepted. Many thanks to all those people who’ve made enquiries from outside the UK – we hope to be able to offer this service at some point in the near future.
We accept refunds and exchanges.
We aim to deliver all coffee orders within 2 workings days of purchase although ideally, as soon as possible. Please see the information below.
Royal Mail First Class Post Deliveries
This is the standard method of delivery for most orders of under 2kg, unless an optional upgrade is chosen. Any orders received before 1pm, Monday to Friday, will be dispatched that day. Weekend orders are dispatched on a Monday.
We only send Royal Mail orders out by First Class post. Typically, parcels arrive within a few days from dispatch and the level of service is very good. Please note that most parcels sent by post are relatively bulky and will not fit through a letter box, but if no-one is home Royal Mail will leave an explanatory note through the door if the parcel cannot be left.
The Parcelforce service offers a tracked delivery that must be signed for upon receipt, although you can select your own delivery instructions to be left in your absence if you choose (under these circumstances, we cannot accept any responsibility for any loss if the parcel has not been signed for.)
The additional benefits with Parcelforce is that in the instance that the parcel cannot be delivered after several attempts, it can be left for collection at a local Post Office.
Any orders received before 12pm, Monday to Friday, will be dispatched that day. Weekend orders are dispatched on a Monday.
*Parcelforce 24/48 if we receive an order before 12pm, Monday to Friday, the parcel will be dispatched for delivery within 48 hours of ordering unless placed on a weekend. Please note that deliveries are made Monday to Friday, so please place your order by Wednesday to ensure delivery before the weekend. There may be exceptions to some parts of the UK.
VAT ON DELIVERY
While our product prices are inclusive of VAT, all delivery prices stated on this page are exclusive of VAT.
VAT is added to delivery charges if any purchased items are VAT rated products. This means the final quoted delivery charge may be more than the quoted figures here.
Coffee itself is not a VAT rated product. Equipment or gift packs including non coffee products are VAT rated.
The weight of an order is the combined pack weight of product and the weight of its delivery packaging. Weights displayed on the site are the product pack weights only.